The manufacturer of the backpack does stand by the product. I will give them that. As I message them a few months back, letting them know that my backpack was starting to tear. They asked me to send photos of the issues and they promptly sent me a replacement one. I was very happy to receive my new backpack only to have the replacement one now starting to rip after just one month of usage. The lock on this one already broke as well sorry to say the quality control doesn’t seem to be the best. It’s a great backpack, but it needs to be manufactured better.

Build seems fine, we'll see here shortly if it holds up. I was just barley able to fit my 17" laptop in this bag though, which I purchased because it was supposed to fit a 17" laptop. The top corners of my laptop are actually bulging the pack out a bit. But it did fit I guess. I may comment on the construction in a few weeks after using it.

Only had two days and coming a loose at the seam for marker

Very roomy, lots of pockets. Sits great on a suitcase or on the floor unlike other ones that lean forward lots of space. I bought this for plane trips and it's a struggle because everything falls to the bottom no matter which pocket it's in. Cellphone pocket is far too small for any current phone. Bar phone, Nokia, would fit! 🤣 The pockets don't expand out, they go in which makes it more difficult to find something. Even with the strap pulled, there is only so much it can do. I added a chest strap. I don't use the portable charger much because it's USB A, slower charge. It also makes the back pack not machine washable. Straps and back padding are very comfortable. I don't really use the locking feature but one of my sons locked it and didn't know the code. I changed it from the factory code and that didn't work nor the factory code. He then picked it by feeling for the grooves! Bottle pockets are great and fit larger than normal waterbottles and my thermos cup.

It looks heavy duty and sturdy. I think it’s got enough padding that may protect the laptop from the back and sides but not the bottom — in case of accidental drops. I like it and great value for the price. The zippers seem to be of good quality, not cheap materials . I will write a review again after my bf starts using this backpack.

More compartments than you could ever need. However, after not too much time, the handle at the top broke. Otherwise no issue wear-and-tear wise.

Muy buena mochila, muy espaciosa para llevar todo lo que necesitas

Love the size and all the pockets! HATE the way it was shipped!!! Whoever in their infinite wisdom decided to FOLD it over and ship it was not really thinking about the longterm effects. Now instead of standing upright Ike it is supposed to it folds over on itself … no matter how many times I try and straighten it …makes me sad! I couldn’t even get it to stand up long enough to take a picture from a side angle

I've had this thing for 2 months and it's got a hole in it. Not carrying any crazy stuff in it either... I did like the use of combinations being available, though.

The backpack is roomy and well made. I paid extra because we wanted the red one. Unfortunately it is not red more of a dark maroon. Color is very muted nothing like the vibrant red in the photos.

Mine arrived with a used mask and torn tags. Not sure if I’m gonna keep it or not. I’m a little turned off by it. It’s decent quality for the price. Nice zippers, pockets, and handle. I would give it 5 stars, but a little turned off at the dirty used mask. Maybe a factory worker stuffed it, or maybe a return. Not sure. Without that issue, it’s 5 stars.

My son loved this backpack and has been using it since September 2025. It can hold all of his items needed for high school. However, in the last month one of the seams is coming apart and the rubber on the handle is breaking. I don’t know if the weight of his items is too heavy for this backpack or not.

Use it as you see fit, durable compartmental.

I love this bag. I've gotten a lot of miles out of it. I travel a lot for work and it goes every where with me. However, it the plastic buckle thing that holds one of the shoulder straps a month ago so I've been having to one-strap carry it. Big pain. Also the plastic handle on the top busted today. Very big bag that holds a lot and can fit under the seat on the plane but the plastic pieces don't last.

This backpack has tons of pockets and padding. It feels heavy at times because of how much I put inside but never hurts my shoulders because of the sturdiness and padding.

The seams on the bag do not hold up for everyday use. The material just shredded and came apart at the seams. Bought in May, but did not start using until August and did not last a month of everyday use. Disappointed. Bought it for the large size and features, expected it to last at least a year. Never had a backpack fail this quickly.

Ordered the purple backpack and the black one arrived. We are keeping the black one because school has already started, but it isn't what was ordered. It's a nice backpack, just not the color we ordered.

Overall nice backpack. My son liked it. But it is already coming apart after one day in use. Something, that never happened with other backpacks

I bought this bag for my Alaska cruise and upon the first carry into this trip, the bag ripped. And now I'm worried how.much more this bag is going to tear. My Swissgear has never ripped. My.other bags have never ripped. But this brand new, rugged, durable backpack rips on the first go round?? Yeah....I'm not a happy customer. And of course I can't return it now because it's past the return windows. It has the space and capacity to hold everything, but I don't think it's durable for traveling. Versatility I'd give it a 5. Value for the money I'd give it a 9.

Bought this bag and a purple one for our children. The kids loved them as they carried these all school day. Recently we notice the seams are starting to come apart after a few months of use. It is currently being held together by a ziptie while he still love the backpack, the ziptie limits his access to the biggest pocket. The rubber on the handle seems to be tearing also but that doesn't bother him as much.