Refund & Return Policy

We want shopping with PulinGO to feel easy and worry-free. That’s why we offer 30-Day Returns on Most Items, with clear steps, fast support, and fair solutions when something isn’t right.

🗓️ 30-Day Returns on Most Items
💳 Refunds Processed Fast
🔁 Instant Store Credit Option
📦 Tracked Return Support

Return Eligibility

  • Most items may be returned within 30 days of delivery.
  • Items should be returned in unused, unwashed, and resellable condition.
  • Original packaging is preferred whenever available, and all tags, accessories, and manuals should be included.
  • If the outer package was opened for inspection but the item remains unused and in resellable condition, the return may still be accepted.

Items Not Eligible for Return

  • Personalized or custom-made products
  • Furniture and oversized items
  • Health, personal care, and intimate items, including earrings, underwear, opened cosmetics, and earphones
  • Final Sale or clearance items clearly marked on the product page

How to Start a Return

1) Submit your request
Go to Help Center and select “Start a Return.” Enter your order number and email address.
2) Review & approval
Our team reviews requests within 24–48 hours and sends the next steps.
3) Send the item back
If your return is approved, follow the return instructions provided. Please keep your shipping receipt until your refund is completed.
4) Refund processing
After the returned item is received and inspected, refunds are processed to your original payment method within 5–7 business days.

Refund Options

Store Credit (Fastest): Choose store credit during the return process to receive the full approved return value with no handling fee. Store credit is issued immediately once your return is inspected and approved.

If you choose a refund to your original payment method, a flat $4.95 handling fee will be deducted from the refund amount. This fee helps cover inspection, processing, and restocking costs.

This fee does not apply if the item arrived damaged, defective, or incorrect.

Return Shipping

  • Damaged or Incorrect Items: If the item arrived damaged, defective, or incorrect, we provide a pre-paid return label or resolve the issue at no extra cost to you.
  • Change of Mind / Incorrect Size: For returns due to preference, change of mind, or incorrect size choice, the return shipping cost is the responsibility of the customer.
  • Additional shipping charges may apply for oversized items or remote U.S. territories.
If your tracking shows “delivered” but the package is missing, please contact us within 7 days so we can help start an investigation.

Remote U.S. Territories

  • Covered regions: Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands, and American Samoa.
  • For damaged or incorrect items, PulinGO covers return shipping when the issue is verified with clear photo or video evidence.
  • For other return reasons, return shipping costs are the customer’s responsibility.
  • Additional restrictions or shipping charges may apply for certain oversized products.

Exchanges

If you need a different size, color, or replacement item, request an exchange through the return process. If the requested item is in stock, we’ll guide you through the next steps.

FAQs

How long do I have to return an item?
Most items can be returned within 30 days of delivery.
Do I need the original packaging?
Original packaging is preferred whenever available. If the item is unused and in resellable condition, we may still accept the return even if the outer package was opened for inspection.
How do I avoid the $4.95 handling fee?
Select Store Credit during the return process. The handling fee is waived for store credit and for damaged, defective, or incorrect items.
How fast will I get my Store Credit?
Unlike bank refunds, Store Credit is issued instantly to your account as soon as your return is inspected and approved.
Who pays for return shipping?
PulinGO covers return costs for damaged or incorrect items. For change-of-mind returns or size exchanges, the return shipping cost is covered by the customer.

Need Help?

We’re here to help make the process simple. Start your request through our Help Center or contact us directly.

Open Help Center Email info@pulingo.com