Shipping & Delivery Policy

At PulinGO, we deliver fast, fair, and clearly. Below is how shipping, timelines, and returns work — including special rules for remote U.S. territories (e.g., U.S. Virgin Islands).

⏱️ 24–48h Processing
🚚 Tracked Delivery
🇺🇸 US Domestic
🔁 Easy Returns

Where We Ship

  • United States (Contiguous 48): Full coverage.
  • Remote U.S. Regions: Limited service to Alaska (AK), Hawaii (HI), Puerto Rico (PR), and U.S. Virgin Islands (VI). Carrier limits and surcharges may apply.
  • International: Not available at this time — but it’s on our roadmap! Stay tuned and follow us for updates.

Special Notice — Remote U.S. Territories (VI, PR, GU, MP, AS)

  • Covered regions: U.S. Virgin Islands (St. Thomas, St. Croix, St. John), Puerto Rico, Guam, Northern Mariana Islands, American Samoa.
  • Delivery time: Usually 10–15 business days due to remote-area routing.
  • Shipping fee: Oversize or heavy items may require an extra fee (shown at checkout or confirmed by our team before shipping).
  • Returns (remote territories):
    • Damaged/incorrect items: Return shipping is covered by us once photo/video evidence is provided within 7 days of delivery.
    • All other reasons (change of mind, not needed, etc.): Return shipping is paid by the customer.
  • Carrier restrictions: If a carrier cannot accept a specific bulky item for these regions, we will notify you and issue a full refund immediately.
Remote U.S. territories are domestic but often include carrier “remote area” surcharges and longer transit times.

Processing & Delivery Times

Order Processing
24–48 business hours (Mon–Fri).
US Standard Delivery (Contiguous 48)
4–8 business days after dispatch.
US Expedited (Contiguous 48)
2–4 business days after dispatch.

Shipping Fees & Free Shipping

  • Fees are calculated at checkout by destination, service level, and package size/weight.
  • Free shipping promos apply to eligible orders in the contiguous U.S., unless stated otherwise.
  • Remote regions (AK/HI/PR/VI): Additional surcharges may apply; shown at checkout or confirmed before shipping.
  • Multi-item orders may ship separately for faster delivery.

Tracking Your Order

  • Tracking link is sent by email/SMS once your order ships.
  • Tracking can take 24–48h to activate after label creation.
  • Need help? Visit our Help Center → “Track My Order”.

Address Changes & Delivery Issues

  • Entered a wrong address? Contact us immediately. If the order hasn’t shipped, we’ll update it.
  • If a parcel shows “delivered” but is missing, contact support within 7 days for investigation.
  • Refused/undeliverable packages may incur re-shipping fees.

Damaged or Missing Items & Returns

  • Report visible damage within 7 days of delivery with clear photos/video.
  • Contiguous U.S. (standard regions): For eligible returns (defective, wrong item, or standard returns), return shipping is covered by us, similar to leading U.S. retailers.
  • Remote regions (AK/HI/PR/VI):
    • Defective/incorrect with evidence: We cover return shipping.
    • Other reasons: Customer covers return shipping.
  • Refunds or replacements are processed per our Refund & Return Policy.
Delivery estimates are provided by carriers. Weather, holidays, or unexpected logistics issues may cause delays — we’ll keep you updated if this happens.

Need help?

Open Help Center Email info@pulingo.com