Hanging Turtle Basking Platform – Aquatic Reptile Ramp Dock with Adjustable Telescopic Clasp for Turtle Tanks

🚚 Shipping & Delivery Information

We are committed to providing you with a seamless shopping experience, offering fast and affordable shipping options. Here’s everything you need to know about our shipping policy:

✅ Free Shipping: Enjoy FREE SHIPPING on all orders of $29.99 or more!

✅ Standard Shipping: For orders under $19.99, a flat $4.99 shipping fee applies.

✅ Processing Time: Your order will be processed and shipped within 1-2 business day.

✅ Estimated Delivery Time: Delivery times vary depending on the product. The estimated delivery time for each item is displayed on the product page.

✅ Tracking: Once your order has shipped, you will receive a tracking number to monitor your package’s journey.

We work hard to ensure your orders arrive as quickly as possible. If you have any questions about your shipment, feel free to contact our customer support team.

🛍️ Shop with confidence and enjoy fast, reliable delivery! ✨

⚠️ Special Shipping Notice for Remote U.S. Territories

Orders shipped to U.S. Virgin Islands (St. Thomas, St. Croix, St. John), Puerto Rico, Guam, American Samoa, and Northern Mariana Islands may take longer (10–15 business days) due to carrier limitations.

Additional shipping fees may apply depending on product size and weight.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect (photo/video proof required).

⚠️ Damage & Return Evidence Policy (Remote Territories)

For remote U.S. territories listed above, customers must provide clear photo and/or video evidence of damage/defect within 2 hours of receiving the delivery.

Reports made after this time frame may not be eligible for free return shipping, as the item will be considered accepted in good condition.

You may return most new and unused items within 30 days of delivery for a full refund.

All return shipping costs are covered by us, so you can shop with complete confidence.

Refund timeline:

Most refunds are issued within 5–7 business days after your returned item is received and inspected.

Processing times may vary depending on your bank or payment provider.

How to start a return:

1. Log in to your account
   
2. Go to My Account › Complete Orders
   
3. Click Return Item(s)
   
4. We’ll notify you by email once your return has been received and processed
   

ℹ️ Note: Free 30-Day Returns apply to most items. Some products are non-returnable (custom/limited editions, furniture & oversized items, hygiene-sensitive products, or items marked “Final Sale”).

For full details, please review our official Refund & Return Policy.

📦 Check Your Order

Please review your order details after checkout. If you notice any mistakes, contact us as soon as possible so we can update it before your order ships.

⏳ Delivery Time

Estimated delivery dates shown on product pages reflect both processing (24–48 business hours) and transit time. Minor delays may occur due to weather or carrier conditions.

🚚 Delivery Address

Make sure your shipping address is entered correctly. We cannot guarantee changes once the order has been processed.

🔄 Returns & Exchanges

Most items qualify for Free 30-Day Returns. Some items (custom/limited editions, hygiene-sensitive items, oversized/furniture, “Final Sale”) are non-returnable.

For full details, see our Refund & Return Policy.

☎️ Customer Service

Our support team is available 7 days a week. All inquiries are answered within 24 hours.